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Glossary of Terms
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Glossary  

The Information and Communications Technology (ICT) Industry is full of acronyms. Listed here are brief explanations / expansions to some of the acronyms listed on the Volante website.

ICT – Information and Communications Technology

IT – Information Technology

IP Telephony – Internet Protocol Telephony

LAN – Local Area Network

WAN – Wide Area Network

ILM – Information Lifecycle Management

SNIA – Storage Networking Industry Association

ROI – Return on Investment

DR – Disaster Recovery

SAN – Storage Area Network

BC – Business Continuity

SRM – Storage Resource Management

TCO – Total Cost of Ownership

PC – Personal Computer

PDA – Personal Digital Assistant

SOE – Standard Operating Environment

MOE – Managed Operating Environment

OS – Open Source or Operating System

SBC – Server Based Computing

CRM – Customer Relationship Management

CC – CustomerConnect

SC – SoftwareConnect

ERP – Enterprise Resource Planning

SLA – Service Level Agreements

SOA – Service Oriented Architecture

CLERP 9 – Corporate Law Economic Reform Program 9 Act

SOX – Sarbanes Oxley Compliance

ITIL – Information Technology Infrastructure Library

ASCI33 – Australian Communications-Electronics Security Instruction 33.

ISO17799 – International Standard ISO17799 for Information Security Management

COBIT – Control Objectives for Information and related technology. COBIT stands for Control Objectives for Information and related Technology and is an open standard for control over information technology, developed and promoted by Governance Institute. This framework identifies 34 information technology (IT) processes, a high-level approach to control over these processes, as well as 318 detailed control objectives and audit guidelines to assess the 34 IT processes. It provides a generally applicable and accepted standard for good IT security and control practices to support management's needs in determining and monitoring the appropriate level of IT security and control for their organizations.

HB231:2000 – Best Practice Guide to Information Security Risk Management (Standards Australia supplement to As/NZS 4444)

AS4360 – Risk management . Australian/NZ standard defining elements of the risk management process

VPN – Virtual Private Networks

TRA – Threats and Risk Assessment

ASX – Australian Stock Exchange.

SAM – Software Assets Management

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